Customer Success Advocate
New
United StatesFull-TimeMiddle
Salary90,000 - 100,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Business IntelligenceData AnalysisSalesforceTableauAccount ManagementCRMCustomer SuccessSaaS
Requirements
- High School diploma or Bachelor’s Degree in a related field.
- 3+ years of professional experience in Customer Success, Account Management, or related roles.
- Experience with SaaS, cloud, or mission-critical technology.
- Ability to obtain a background clearance for government customers.
- Proficiency with CRM and BI tools (e.g., Salesforce, Gainsight, Tableau).
- Strong verbal and written communication skills.
- Experience managing a book of business against specific KPIs.
Responsibilities
- Build and maintain relationships with operational leadership and end users.
- Lead regular customer touchpoints such as onboarding and QBRs/EBRs.
- Drive high adoption of features and mission-critical workflows.
- Apply a 'Good-Better-Best' framework for workflow maturity.
- Monitor account health and mitigate churn risk.
- Capture and escalate product gaps and customer issues.
- Partner with Sales to progress expansion and cross-sell opportunities.
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