Customer Success Manager
New
This is a remote role to be filled in the Western US., PST/MSTFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 4+ years
- Required Skills
- Project ManagementAgileData AnalysisStakeholder managementData analyticsCustomer SuccessSaaS
Requirements
- BSc in science, engineering, or quantitative field (MSc preferred).
- 4+ years of experience in Customer Success, customer-facing analytics, or project management.
- Experience in SaaS, high-tech, or startup environment with an agile mentality.
- Experience in stakeholder management at an executive level.
- Strong technical aptitude to lead discussions with engineering teams.
- Critical thinking skills with a data-driven approach.
- Excellent verbal and written communication skills in English.
- Ability to travel up to 25%.
Responsibilities
- Manage and grow customer relationships and identify key stakeholders.
- Lead discussions with physicians in prestige medical centers.
- Understand customer workflows and pain points to enhance AI value.
- Define and coordinate project next steps with R&D teams.
- Act as liaison between customers and internal technical/product teams.
- Ensure smooth onboarding of new customers.
- Drive product enhancements by representing the customer perspective.
- Perform data analysis and storytelling to demonstrate solution value.
- Initiate and help execute research initiatives.
View Full Description & ApplyYou'll be redirected to the employer's site
