Technical Support Senior Analyst
New
United StatesFull-TimeSenior
Salary62,100 - 103,500 USD per year
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Job Details
- Experience
- 3+ years technical and product knowledge experience, strongly preferred.
- Required Skills
- SQLMicrosoft ExcelLinux
Requirements
- High School Diploma or GED required; bachelor’s degree in computer science or technology preferred.
- 3+ years technical and product knowledge experience, strongly preferred.
- 3+ years case installation, contract analysis, and state legislation exposure, strongly preferred.
- 1+ year technical experience related to Facets, BPL, CRISP and Linux, preferred.
- Demonstrated high‑level attention to detail for complex project assessment, disciplined testing, and precise technical coding.
- Working knowledge of basic logical coding concepts.
- Basic knowledge of UNIX navigation and command line execution, strongly preferred.
- Strong technical proficiency in MS Excel, Word, and Adobe Acrobat; MS Access preferred.
- Proven analytical, problem‑solving, and organizational skills.
- Excellent communication skills and ability to drive results in a complex matrix environment.
Responsibilities
- Support a custom Cigna-built system using BPL, a procedural programming language based on C that interfaces with Unix.
- Design, code, test, and debug BPL programs to update language and functionality within the Facets Booklet System.
- Perform system analysis and Case Installation Tool (CIT) mapping, translating CIT variables into FBS variables.
- Review and implement state and federal legislation, product enhancements, and regulatory text provided by the State Filing team.
- Insert and maintain approved content within the FBS database.
- Participate in operational initiatives and process improvement projects.
- Provide technical support and training guidance to Facets Contract Analysts and cross‑functional partners.
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