Sr. Production Support Engineer
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- RESTful APIsDevOpsTroubleshootingTechnical support
Requirements
- 5+ years of production support, application support, systems support, or software operations experience.
- Experience with modern application environments, APIs, integrations, and workflow-driven platforms.
- Strong troubleshooting skills and comfort reading logs.
- Ability to trace workflows and reproduce issues.
- Ability to work closely with engineers, product managers, QA, and business stakeholders.
- Comfort handling ambiguous or high-pressure incidents in a disciplined way.
- Bachelor's degree preferred.
Responsibilities
- Handle incident triage, issue reproduction, support diagnostics, and escalation management.
- Investigate application, integration, configuration, and environment issues.
- Support high-priority incidents in coordination with engineering and product stakeholders.
- Act as a support partner during live releases and stabilization periods.
- Support release-watch activities and production-readiness checks.
- Document incidents clearly and coordinate handoffs to Engineering.
- Improve runbooks and support evidence to increase response speed.
- Partner with QA and Engineering to reduce escaped defects.
- Translate technical issues into business impact statements.
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