Area Clinical Manager
New
Remote (U.S. – candidates must reside in the contiguous United States)Full-TimeManager
Salary120,000 - 130,000 USD per year
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Job Details
- Experience
- 5+ years in cardiac device/ClED remote monitoring or comparable clinical operations; 2+ years leading frontline leaders
- Required Skills
- LeadershipData AnalysisSalesforceMicrosoft OfficeSlack
Requirements
- Bachelor's degree preferred; science/health-related field is preferred
- IBHRE certification required within one year of promotion (CCDS, CORMS, or CEPS)
- 5+ years in cardiac device/ClED remote monitoring or comparable clinical operations
- 2+ years leading frontline leaders (e.g., Supervisors)
- Strong command of CIED workflows, alert triage, documentation standards, and clinic expectations
- Data-literate; uses analytics to diagnose variance and drive action plans
- Excellent written/verbal communication in a fully remote setting
- Ability to manage multiple priorities, while maintaining attention to detail
- Proficiency with collaboration tools including Microsoft Office Suite, Teams, and Slack
Responsibilities
- Oversee workload planning and scheduling of the clinical team in their region.
- Own outcomes for SLAs, team productivity, and employee performance.
- Provide leadership and coaching to clinical supervisors.
- Administer corrective action in alignment with company policies.
- Drive remediation efforts with QA and track outcomes for measurable impact.
- Partner with leadership to support hiring initiatives and workforce growth.
- Provide scheduled open office hours to encourage communication and collaboration.
- Collaborate with operational leadership to identify and target areas for workflow and process improvement.
- Ensure customer tickets in Salesforce are acknowledged and responded to within one business day.
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