ServiceNow ITSM Technical Lead
New
Based in the United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 7–12+ years of overall IT experience, including at least 5 years of hands-on ServiceNow development
- Required Skills
- AgileJavascriptSCRUMRESTful APIsServiceNow
Requirements
- 7–12+ years of overall IT experience, including at least 5 years of hands-on ServiceNow development and implementation experience.
- Strong expertise across the ServiceNow ITSM suite, including Incident, Problem, Change, Request, Knowledge Management, and CMDB modules.
- Extensive experience designing and implementing workflows using Flow Designer and traditional workflow capabilities.
- Hands-on experience developing Business Rules, Client Scripts, Script Includes, UI Policies, and other platform customizations.
- Proven experience integrating ServiceNow with external systems using REST APIs, SOAP services, and MID Server.
- Strong understanding of ITIL principles, IT service management processes, and enterprise IT operations.
- Proficiency in JavaScript and ServiceNow server-side and client-side scripting.
- Experience performing ServiceNow upgrades, platform optimization, and performance tuning activities.
- Experience working within Agile or Scrum delivery environments.
- Experience working within large enterprise or multi-vendor environments is preferred.
Responsibilities
- Lead the end-to-end design, configuration, implementation, and enhancement of ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge Management, and CMDB.
- Serve as the technical lead for ServiceNow platform initiatives, including new implementations, enhancements, upgrades, and ongoing production support.
- Design and develop workflows, Flow Designer solutions, business rules, client scripts, UI policies, script includes, and platform customizations.
- Collaborate closely with business and technical stakeholders to gather requirements and translate them into scalable, maintainable ServiceNow solutions.
- Define technical architecture standards and guide platform design decisions to ensure alignment with enterprise technology strategies.
- Develop and support integrations with external applications using REST APIs, SOAP services, and MID Server technologies.
- Maintain CMDB integrity and promote configuration management best practices across the platform.
- Troubleshoot complex technical issues, perform root cause analysis, and implement effective solutions.
- Provide mentorship, technical guidance, and best-practice recommendations to ServiceNow developers and administrators.
- Participate in governance activities, release management, change control processes, and platform optimization initiatives.
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