Backline Support Engineer
New
M
MotiveIoT, Fleet Management
Pakistan - RemoteFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–3+ years
- Required Skills
- PythonEmbedded SystemsIoT
Requirements
- 2–3+ years in Backline / Tier 3 / Escalation Support, Systems Engineering, or similar role
- Hands-on ownership of hardware and firmware issues in production environments
- Demonstrated strength in system-level debugging spanning hardware, firmware, and software
- Experience reading and interpreting device and firmware logs, serial output, and field telemetry
- Familiarity with vehicle/industrial interfaces such as CAN/J1939, OBD-II, sensors, and cameras
- Understanding of core embedded concepts: power/boot behavior, watchdogs, resets, configuration, over-the-air updates
- Comfort with software-level debugging for services that interface with devices
- Ability to design and execute reproduction strategies
- Proven record of delivering clear RCAs and CAPA
- Strong cross-functional collaboration skills
Responsibilities
- Debug complex device issues end-to-end
- Perform deep hardware and firmware diagnostics
- Triage hardware vs. firmware vs. software causes
- Reproduce and validate issues in lab and field-like setups
- Support and validate firmware releases
- Perform software-level debugging for device-facing services
- Lead clear, actionable RCAs
- Shape observability and diagnostics
- Mentor and upskill the wider support organization
- Drive cross-functional incident response
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