Reservations Manager
New
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 3-5+ years
- Required Skills
- Problem SolvingCustomer Success
Requirements
- 3-5+ years of experience in hotel reservations, corporate housing, global mobility or relocation
- Comfortable working in a fast-paced and entrepreneurial environment
- Ability to work well under pressure and handle high-stress situations
- Strong problem-solving skills
- Self-motivated, proactive and results-driven
- Occasional weekend on call rotation
Responsibilities
- Manage incoming accommodation requests and present corporate clients and relocation management partners with personalized housing options.
- Reply to client enquiries and offer thoughtful recommendations in a timely manner.
- Build relationships with consultants from relocation management companies.
- Support reporting on conversion figures and identify opportunities for improvement.
- Maintain engagement with hospitality partners and participate in supplier meetings/training.
- Participate in property inspections to gain an in-depth understanding of property quality.
- Identify market gaps and collaborate with the Hospitality Growth team.
- Contribute to product development for hospitality operators.
- Proactively contribute to building hospitality operator communities and supply technology software training.
- Assist in the optimisation of Customer Success technology.
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