Remote Operations Specialist
New
Portugal, Ability to work nights, weekends, or standby shifts as neededFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2+ years
- Required Skills
- PythonREST APILinuxTechnical supportCustomer support
Requirements
- 2+ years experience in a customer support role.
- Proficiency with remote support tools (WebEx, Bombgar, Teams).
- Excellent problem-solving and technical writing skills.
- Strong organizational skills.
- Aptitude for learning new products and systems.
- Experience with IP networking, Cloud solutions, or programming (Python, REST API).
- Familiarity with storage solutions (Hitachi, EMC, IBM, NAS) or operating systems (Windows, Linux, VMware).
- Ability to work flexible shifts (nights, weekends, standby).
Responsibilities
- Schedule and deploy remote microcode upgrades.
- Undertake remote health checking and review results with customers.
- Support Customer Engineers and Partners in executing action plans.
- Perform remote support of HRO function and handle operational escalations.
- Collect, manage, and analyze diagnostic data.
- Escalate cases to Global Support practice teams.
- Contribute technical knowledge base documentation.
- Maintain agreed service levels.
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