Implementation and Client Analytics Manager
New
T
TPR Education, LLCEducation Technology
Remote, USFull-TimeManager
Salary85,000 - 95,000 USD per year
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Job Details
- Experience
- 3–5 years
- Required Skills
- Project ManagementSQLMicrosoft Power BISalesforceMicrosoft ExcelData analyticsCustomer Success
Requirements
- Bachelor’s degree.
- 3–5 years of experience in implementation, project management, customer success, client services, or a related field.
- Experience managing multiple client implementations simultaneously.
- Experience supporting Learning Management Systems (LMS) and related technologies.
- Proficiency with authentication and integration standards such as LTI, SAML, CAS, and Shibboleth.
- Comfortable working with data and reporting tools, including advanced Excel functions and SQL.
- Strong written, verbal, and presentation skills.
- Highly organized and detail-oriented.
Responsibilities
- Lead onboarding, implementation, and technical support efforts for institutional clients adopting Tutor.com services.
- Manage implementation timelines, launch activities, training programs, and client communications to ensure successful deployments.
- Build strong relationships with institutional stakeholders while serving as a trusted advisor throughout the client lifecycle.
- Support client integrations with Learning Management Systems (LMS), authentication platforms, and student information systems.
- Provide expertise on technologies and standards including LTI, SAML, CAS, and Shibboleth.
- Analyze institutional usage, engagement, and outcomes data to identify trends, opportunities, and areas for program optimization.
- Develop client-facing reports, dashboards, visualizations, and presentations that communicate program effectiveness, ROI, and student impact.
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