Assessment Services Specialist
New
Based in the United StatesFull-TimeMiddle
Salary60,000 - 70,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisCustomer Success
Requirements
- 5+ years of experience in K–12 EdTech, assessment services, customer success, or other customer-facing professional services roles.
- Strong understanding of formative and/or interim assessments, including design principles, classroom application, and data-driven instructional decision-making.
- Experience managing multiple customer engagements end-to-end, including scope definition, scheduling, delivery, and communication.
- Excellent written and verbal communication skills, with the ability to engage both educators and district-level stakeholders effectively.
- Strong organizational skills with the ability to manage competing priorities in a structured and reliable manner.
- Comfort working in ambiguous or evolving environments, with a proactive, problem-solving mindset.
- Genuine interest in educational assessment and improving teaching and learning through data insights.
- Background as an educator, instructional coach, or assessment specialist is a strong plus.
Responsibilities
- Lead implementation and onboarding for assigned accounts, including setup, configuration, go-live support, and ensuring smooth adoption of assessment products.
- Provide ongoing customer advisory support, including assessment interpretation, usage guidance, and data-driven coaching to maximize instructional impact.
- Execute assessment migration and content-related services, ensuring accuracy, quality, and timely delivery aligned with customer expectations.
- Own end-to-end management of assigned customer portfolios, including scoping, scheduling, communication, execution, and escalation management.
- Partner cross-functionally with Customer Success, Sales, Product, and Content teams to ensure seamless customer experiences and issue resolution.
- Capture insights from customer engagements and translate them into playbooks, templates, and process improvements to strengthen service delivery.
- Act as the voice of the customer by identifying patterns, sharing feedback, and informing product and service enhancements.
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