Assessment Services Specialist
New
N
NewselaEdTech
Remote - USFull-TimeMiddle
Salary60,000 - 70,000 USD per year
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Job Details
- Experience
- 5+ years of experience in K-12 EdTech, assessment, and/or customer-facing professional services
- Required Skills
- Account ManagementCustomer Success
Requirements
- 5+ years of experience in K-12 EdTech, assessment, or customer-facing professional services
- Knowledge of formative or interim assessments
- Ability to explain assessment data to educators
- Strong organizational skills to manage multiple workstreams
- Experience solving complex problems with ambiguity
- Proactive communication style
Responsibilities
- Support implementation and onboarding for assessment products
- Deliver ongoing advisory and assessment data coaching
- Execute assessment migration and content services
- Manage portfolio of customer engagements end-to-end
- Capture best practices in documentation and playbooks
- Collaborate with Customer Service, Sales, Product, and Content teams
- Serve as the voice of the customer to internal teams
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