Customer Service Representative
New
Portugal, Lisbon / Croatia, Zagreb / Greece, Athens / Hungary, Budapest / Slovenia, Ljubljana / Czech Republic, Prague / Bulgaria, Sofia / Estonia, Tallinn / Riga, LatviaFull-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English, Italian
- Experience
- 1+ years
- Required Skills
- BlockchainTime ManagementTroubleshootingCustomer support
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Fluency in English and Italian is required
- Willing to work weekends and irregular hours which will include night shifts
- Strong ability in using IT for professional use
- Can handle somewhat technical queries from customers
- Exceptional written communication skill
- Good listener
- Ability to multi-task, prioritise, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
Responsibilities
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits
- Follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
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