Customer Service Representative
PortugalContractEntry
Salary not disclosed
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Job Details
- Languages
- French, English
- Required Skills
- Problem SolvingMultitaskingCustomer support
Requirements
- Native/fluent French (C2) with strong written and verbal skills.
- Proficiency in English (B2 minimum).
- Previous customer service experience is an advantage.
- Strong communication skills across multiple platforms.
- Basic understanding of customer service principles and procedures.
- Ability to handle technical inquiries with guidance.
- Quick learner with adaptability to new tools and technologies.
- Strong problem-solving skills, teamwork, and multitasking abilities.
- Organized, detail-oriented, and resilient in a fast-paced environment.
Responsibilities
- Handle customer inquiries across phone, email, chat, and social media, ensuring accurate updates in internal systems.
- Deliver courteous and empathetic support to build positive customer relationships.
- Resolve issues effectively to enhance customer satisfaction and retention.
- Collaborate with team members and leadership to achieve shared objectives.
- Identify recurring challenges and suggest opportunities for process or service improvements.
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