IT Support Specialist
New
IT Support Specialist based in the United States, EST hoursFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ years
- Required Skills
- JiraSaaSGoogle WorkspaceSlack
Requirements
- 1+ years of experience in IT support, help desk, IT operations, or systems administration roles.
- Strong troubleshooting skills across hardware, operating systems (macOS and/or Windows), SaaS platforms, and enterprise collaboration tools.
- Excellent communication skills, with the ability to translate technical concepts into clear, user-friendly guidance.
- Strong organizational skills with the ability to manage multiple requests and prioritize effectively in a fast-paced environment.
- Experience supporting onboarding/offboarding workflows and IT asset management processes is highly preferred.
- Familiarity with tools such as Jira, Google Workspace, Slack, and similar SaaS platforms is a plus.
- Exposure to IT compliance tasks such as access reviews, audits, or security processes is highly desirable.
- Ability to create and maintain technical documentation, SOPs, and knowledge base content.
- Degree in IT, Computer Science, or related field, or relevant certifications such as CompTIA A+, Network+, or equivalent experience.
Responsibilities
- Provide Tier 1 IT support by troubleshooting hardware, software, SaaS applications, account access issues, and collaboration tools, escalating more complex problems when needed.
- Manage end-to-end onboarding and offboarding processes, including account provisioning, access control, device setup, retrieval, and documentation updates.
- Oversee IT hardware lifecycle management, including inventory tracking, deployment, recovery, replacement, and asset record accuracy.
- Maintain and improve IT documentation, including knowledge base articles, SOPs, and end-user guides to support self-service and operational consistency.
- Support application access reviews, audits, and compliance-related activities to ensure proper security and governance standards are met.
- Assist with IT procurement and expense processing, ensuring accurate tracking and reconciliation of purchases and vendor-related activities.
- Support Jira administration tasks, including workflow updates, configuration changes, and user management.
- Draft and distribute clear IT communications regarding outages, system updates, and process changes to end users.
- Participate in legal hold processes by coordinating data and device preservation efforts with relevant stakeholders.
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