Sr. Client Services Associate
New
Fully remote work within the United StatesFull-TimeSenior
Salary85,000 - 120,000 USD per year
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Job Details
- Required Skills
- Project ManagementData AnalysisClient relationship managementCRMCustomer SuccessSaaS
Requirements
- Bachelor’s degree required with experience aligned to a senior-level client services, implementation, or customer success role.
- Strong project management and organizational skills with the ability to manage multiple concurrent client onboarding engagements.
- Excellent communication skills, with the ability to engage both technical and non-technical stakeholders clearly and confidently.
- Customer-first mindset with a demonstrated ability to build trusted client relationships and deliver value-driven outcomes.
- Comfort working with SaaS platforms, CRM tools, and project management systems, with the ability to quickly learn new technologies.
- Analytical and solutions-oriented approach, with strong problem-solving skills and attention to detail.
- Ability to travel up to 50% as required for client support and implementation needs.
- Collaborative, adaptable, and energized by working in a fast-paced, team-oriented environment.
Responsibilities
- Own and manage the full onboarding lifecycle for newly signed clients, ensuring smooth implementation from kickoff through go-live while maintaining clear timelines, communication, and stakeholder alignment.
- Serve as the primary implementation lead, guiding clients through platform configuration, workflow setup, and onboarding training to ensure successful adoption.
- Collaborate closely with internal teams including Client Success, Product, Support, Sales, and Business Development to resolve issues, mitigate risks, and enhance client experience.
- Drive early product adoption by proactively engaging clients and helping them realize measurable value from the platform.
- Monitor onboarding health metrics such as time-to-live, usage patterns, and early satisfaction scores to identify risks and improvement opportunities.
- Document client configurations, feedback, and implementation outcomes to support continuous process improvement and knowledge sharing across teams.
- Surface client insights and recurring needs to product teams to inform enhancements and roadmap prioritization.
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