Collections Team Manager
New
R
Raptor TechnologiesSaaS School Safety
Remote - USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of B2B collections experience; 2+ years of people leadership experience
- Required Skills
- People ManagementSalesforceHR ManagementProcess improvementSaaSNetSuite
Requirements
- 5+ years of B2B collections experience, including hands-on account management.
- 2+ years of people leadership experience managing a global team of 4 or more.
- Proven success building and elevating collections teams.
- Strong coaching, accountability, and employee development skills.
- Excellent communication and negotiation abilities.
- Strong analytical skills with the ability to identify trends and support cash flow forecasting.
- Experience using collection, ERP, and reporting systems.
- Preferred: Experience working with K-12 school districts, government entities, or public-sector customers.
- Preferred: Experience in a SaaS, software, or technology company.
- Preferred: Familiarity with NetSuite, Salesforce, Tesorio, or similar platforms.
Responsibilities
- Lead, coach, and develop a global team of Collections Specialists.
- Set clear performance expectations and hold team members accountable for collection goals.
- Oversee collection efforts on past-due accounts and handle complex customer escalations.
- Support payment plan negotiations and account resolution strategies.
- Oversee month-end close support activities and lead audit support.
- Identify root causes of payment delays and partner with internal departments to improve cash forecasting.
- Develop reporting and dashboards to measure team effectiveness.
- Create and maintain scalable collection procedures.
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