IT Support Specialist
United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 2 years
- Required Skills
- Customer serviceGoogle Workspace
Requirements
- 1-2 years of experience in IT or equivalent certifications.
- Proficiency in End-User Service and Support.
- Experience with MS Win10 and Mac OS.
- Experience with cloud-based portal management (Google, Office 365).
- Hardware support experience (Dell, HP, IBM, Lenovo).
- Customer service delivery skills.
- Ability to work independently and unsupervised.
- Preferred certifications: Google Admin Cert, A++, CCENT, Network+, Security+.
Responsibilities
- Provide phone and chat support for internal employees on IT issues.
- Document support requests in ticketing systems for escalation/transfer.
- Collaborate with Support II/SME roles on ticket escalation.
- Manage user accounts, security and distribution groups.
- Configure email connectivity and application installations.
- Assist users with mobile devices.
- Administer internal systems and credential management for third-party vendors.
- Maintain confidentiality of sensitive information and borrower PII.
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