Product Support Representative I
New
United StatesFull-TimeEntry
Salary15.2 - 19 USD per hour
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Job Details
- Experience
- 0-2 years
- Required Skills
- OracleSalesforceSAPMicrosoft OfficeTroubleshootingTechnical supportCustomer supportNetSuite
Requirements
- High School Diploma or equivalent GED.
- 0-2 years of experience in a client service or technical support role.
- 0-2 years of experience using common enterprise software solutions (e.g., NetSuite, Salesforce, Oracle, SAP).
- Proficiency with Microsoft Office.
- Ability to work holiday, evening, and weekend hours as needed.
Responsibilities
- Analyze and resolve issues for clients using department guidelines and timeframes.
- Interact with clients to provide and process information in response to inquiries, concerns, and requests.
- Troubleshoot client issues, including downloading and updating software dependencies and escalating to engineering.
- Research required information using available resources.
- Provide internal feedback to enhance products based on client interactions.
- Retrieve, respond to, and create cases for client emails within service level windows.
- Handle inbound calls and create cases within service level windows.
- Organize ideas and communicate effectively with clients and co-workers.
- Follow up and make scheduled call backs to clients.
- Participate in regularly scheduled internal product training.
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