Ombudsman Analyst
New
São PauloFull-Time
Salary not disclosed
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Job Details
- Languages
- Portuguese, English
- Required Skills
- Customer serviceGenerative AI
Requirements
- Excellent written and oral communication skills
- Excellent Portuguese communication
- Intermediary English skills
- High attention to details
- Strong organizational skills
- Good analytical skills
- Fast learning
- Love for technology
- Ability to be flexible to changing priorities in a fast-paced environment
- Keen interest in learning and applying the latest technology to daily work is essential
- Knowledge and experience with GenAI (e.g., ChatGPT)
Responsibilities
- Receiving, handling, monitoring and responding to customer demands
- Interface with our customers through the Ombudsman contact channels (telephone and email)
- Drafting responses to Citizen's Demands Registration System (BACEN-RDR), consumidor.gov and municipal and state PROCONs
- Keeping tabs and managing administrative demands alongside our legal partners
- Providing advice on customer related situations to the Customer Support Engineering Team
- Interfacing with other teams to align strategies and suggest improvement on products and processes
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