AI Chatbot Product Manager
New
Hong Kong; Taiwan, Taipei; AsiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Artificial IntelligenceData AnalysisProduct ManagementProduct designCross-functional collaboration
Requirements
- Bachelor degree or above.
- Proven product design experience in CS bot systems.
- Strong communication skills for stakeholder management.
- Strong data analysis and user insight capabilities.
- Excellent problem solving and analytical skills.
Responsibilities
- Plan, design, deliver, and promote the CS bot management platform.
- Use big data and AI to improve CS operations efficiency.
- Manage corpus training, SOP design, assistant reply, and case summary workflows.
- Collaborate with engineering, UI/UX, and CS operations teams.
- Monitor CS bot KPIs and analyze user cases to drive product improvements.
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