Senior ServiceNow Business Analyst
New
L
LIGHTFEATHER IO LLCFederal IT Consulting
United States, ESTFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- AgileBusiness AnalysisSCRUMJiraServiceNow
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field
- 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform
- Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies)
- Experience working in an Agile/Scrum environment
- Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications)
- Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management
- Proficiency in Visio, LucidChart, or similar tools for process mapping
- ServiceNow Certified System Administrator (CSA) certification
Responsibilities
- Lead client workshops and focus groups to elicit, analyze, and document business requirements
- Translate high-level business needs into comprehensive user stories, acceptance criteria, and functional specifications
- Conduct gap analysis to identify the delta between legacy processes and ServiceNow OOTB functionality
- Collaborate with Agile Coach to design and distribute new Agile processes and SOPs
- Review user stories and requirements for accuracy and ensure Definition of Ready
- Provide guidance and mentorship to junior developers and analysts
- Develop detailed process maps, workflows, and data models
- Ensure solution designs adhere to federal IT standards including Section 508 and FISMA/NIST controls
- Develop and execute UAT plans and test scripts
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