Care Coordinator
New
T
TailorCare Healthcare
Location: United States, Shift 9am - 6pm CST / 8am - 5pm MSTFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceData entryPowerPoint
Requirements
- High School Diploma / GED (or higher)
- Experience with escalated customer service issue resolution
- Proficiency in Microsoft Word, Outlook, PowerPoint, and Excel (including VLOOKUP and basic formulas)
- Phone/Fax system experience
- EMR experience (Athena & Epic preferred)
- Typing speed of 40+ WPM preferred
- Prior experience as a Medical Assistant, CNA, Pharmacy Tech, or similar healthcare role preferred
Responsibilities
- Support patients in scheduling provider visits
- Ensure proper documentation of all patient contacts
- Support outreach and navigation teams with operational and non-clinical tasks
- Answer patient calls and appropriately transfer escalated patient issues
- Capture patient referrals through inbound fax
- Identify and request necessary patient documentation from patients and community providers
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