Technical Support Engineer
New
N
NebiusCloud AI Infrastructure
Remote - Europe; Remote - United States; Tel Aviv, Israel, follow-the-sun support coverageFull-TimeMiddle
Salary109,500 - 136,800 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 2+ years
- Required Skills
- PythonCloud ComputingRESTful APIsTechnical supportPrompt EngineeringLangChain
Requirements
- 2+ years in technical support in technical B2B environments
- Strong troubleshooting skills across APIs, web applications, and cloud environments
- Experience with Python and LLM toolchains (e.g., LangChain, LlamaIndex, vector DBs)
- Experience with no-code integrations (n8n)
- General understanding of Retrieval-Augmented Generation (RAG)
- General understanding of prompt engineering and agent architectures
- Comfort working with logs and monitoring tools
- Experience with 3rd-party integrations
- Strong communication skills
- Flexibility with schedule to support off-hours coverage
Responsibilities
- Monitor incoming support tickets and provide timely responses
- Field requests as part of follow-the-sun support coverage
- Debug production LLM applications and agents
- Escalate queries to Engineering and Customer Success
- Use and improve internal tooling, diagnostics, and runbooks
- Participate in post-mortems for critical incidents
- Track KPIs for support health
- Improve documentation and knowledge articles
View Full Description & ApplyYou'll be redirected to the employer's site
