Partner Launch & Customer Success Lead
New
Fully remote working environment across Europe.Full-TimeLead
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementData AnalysisOperations ManagementAccount ManagementStakeholder managementCustomer Success
Requirements
- Proven experience in project management, operations, customer success, account management, or partnership-focused roles.
- Strong ability to coordinate multiple stakeholders and manage complex implementation projects from planning through execution.
- Experience working with enterprise clients, strategic partnerships, or large-scale customer accounts.
- Demonstrated success in building scalable operational processes, frameworks, playbooks, and customer enablement programs.
- Excellent communication, presentation, and relationship-building skills.
- Strong analytical mindset with experience tracking performance metrics, interpreting data, and driving continuous improvement initiatives.
- Comfortable working cross-functionally with product, engineering, marketing, operations, and commercial teams.
- Experience supporting multi-location businesses, franchise organizations, or distributed partner networks is highly desirable.
- Experience launching, onboarding, or driving adoption of digital products through frontline teams or customer-facing staff.
- Background in fitness, wellness, health technology, or consumer technology environments is considered an advantage.
- Highly organized, proactive, and capable of balancing strategic thinking with operational execution.
Responsibilities
- Own and manage the end-to-end launch process for new enterprise partners, ensuring successful onboarding, operational readiness, and timely implementation.
- Develop, maintain, and continuously improve scalable launch frameworks and playbooks to standardize deployment across partner networks.
- Design and deliver onboarding, training, and enablement programs for managers, trainers, and frontline teams to maximize engagement and adoption.
- Coordinate activation initiatives and promotional campaigns, including in-location marketing activities, member engagement programs, and internal communications.
- Monitor partner performance and product adoption using key success metrics such as engagement, activation rates, retention, and user penetration.
- Build and maintain reporting tools and performance dashboards to track rollout progress and identify opportunities for improvement.
- Gather structured feedback from partners and users, translating insights into actionable recommendations for product and operational enhancements.
- Collaborate closely with product, marketing, engineering, and partnership teams to support successful launches and ongoing customer success initiatives.
- Continuously optimize operational processes to support efficient scaling across large partner organizations and multi-location networks.
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