Regional Vendor Manager
New
Full remote flexibility within the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience
- Required Skills
- Data AnalysisStakeholder management
Requirements
- Bachelor’s degree or equivalent experience preferred.
- 5+ years of experience in vendor management, operations, or facilities services in a multi-site environment.
- Strong understanding of service delivery models, SLA/KPI management, and operational compliance frameworks.
- Experience working with service platforms and IVR-based systems (e.g., ServiceChannel, Corrigo) is a plus.
- Strong analytical skills with the ability to interpret performance data and translate insights into action.
- Excellent communication and stakeholder management skills, with proven ability to influence external partners.
- Strong problem-solving, negotiation, and conflict resolution capabilities in high-pressure environments.
- Ability to travel within assigned regions (approximately 25%).
Responsibilities
- Manage and oversee vendor performance across assigned regions using structured KPIs, SLA frameworks, and operational governance tools.
- Enforce accountability through the EAAP framework, including escalations, attendance/IVR compliance, audits, and project execution tracking.
- Conduct regular vendor reviews, QBRs, and performance evaluations to ensure alignment with contractual obligations and service expectations.
- Identify, investigate, and resolve service delivery gaps related to staffing, scheduling, and operational execution.
- Partner with field operations and internal stakeholders to ensure rapid issue resolution and continuous service improvement.
- Analyze performance trends and implement corrective actions and process improvements to reduce operational risk.
- Conduct on-site visits across assigned markets to evaluate vendor performance and reinforce accountability.
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