ServiceNow Senior Technical Consultant
New
C
CrossfuzeIT Consulting
Candidates for this role must be located in CanadaFull-TimeSenior
Salary120,000 - 140,000 CAD per year
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Job Details
- Experience
- 4+ years of experience implementing, configuring, and customizing ServiceNow; 3+ years of experience with common web technologies
- Required Skills
- HTMLJavascriptRESTful APIsServiceNow
Requirements
- 4+ years of experience implementing, configuring, and customizing ServiceNow
- 3+ years of experience with common web technologies (XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP)
- Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes
- Experience with Single Sign-On (SSO) using token-based authentication, SAML 1.1, and SAML 2.0
- Familiarity with integrations using REST/SOAP web services
- ServiceNow Certified System Administrator (CSA) certification
- ServiceNow Implementation Specialist certification in two or more application areas
- Strong organizational skills
Responsibilities
- Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations
- Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements
- Draft user stories, their acceptance criteria, testing strategy and knowledge transfer
- Configure and customize new applications and modules within the ServiceNow platform
- Assist in troubleshooting ServiceNow upgrades, patching, and release management
- Lead technical implementation teams including code review for less experienced consultants
- Develop and configure required integration components such as SSO, LDAP, and APIs
- Conduct technical training and knowledge transfer sessions
- Maintain 80% billable utilization target
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