Post-Launch Project Coordinator
New
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SMB TeamLegal Marketing
Philadelphia, Pennsylvania, United StatesFull-TimeMiddle
Salary70,000 USD per year
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Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementQuality AssuranceDigital MarketingWordPressHubSpotAsana
Requirements
- 3+ years experience as a Project Coordinator in a fast paced environment
- Strong organizational skills with high attention to detail
- Clear professional written and verbal communication
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Familiarity with project management tools (HubSpot, Asana, or similar)
- Proactive, solutions-oriented mindset
- Ability to follow and improve detailed SOPs
- Experience in digital marketing, agency environments, or client-facing roles preferred
- Basic WordPress knowledge a plus
Responsibilities
- Monitor and triage incoming post-launch support tickets; categorize, prioritize, and route to appropriate team members within SLA windows
- Verify Marketing Specialists have gathered all necessary client information before assigning tickets to developers; set and communicate timelines and next steps
- Follow up with developers and Marketing Specialists to confirm task completion and client satisfaction
- Support minor QA checks on deliverables before client-facing milestones; assist with offboarding procedures and documentation
- Maintain accurate records across project management and client portal platforms
- Provide backup support for onboarding and website teams; participate in team meetings and contribute to SOP feedback and process improvement initiatives
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