IT Helpdesk Specialist
Warszawa, Centrum, Warszawa, Country code: PL, Monday–Friday, approx. 14:00–22:00 (may vary)ContractMiddle
Salary2770 - 4155 USD per hour b2b currencySource=conversion; 2059 - 3088 GBP per hour b2b currencySource=conversion; 2380 - 3570 EUR per hour b2b currencySource=conversion; 2183 - 3275 CHF per hour b2b currencySource=conversion; 10080 - 15120 PLN per hour b2b currencySource=original
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Job Details
- Languages
- French, English, Polish
- Required Skills
- Microsoft Office SuiteNetworkingTechnical support
Requirements
- Basic knowledge of Microsoft Operating Systems
- Experience supporting Microsoft Office Suite and Outlook
- Strong problem-solving and analytical skills
- Excellent communication skills in English and Polish (written and spoken)
- Customer-focused mindset with strong service orientation
- Ability to work independently and as part of a team
- Professional telephone communication skills
Responsibilities
- Provide first-line technical support for hardware, software, network, and telecommunications systems
- Diagnose, troubleshoot, and resolve technical issues based on user reports and system analysis
- Log and manage incidents in line with agreed SLAs using ticketing tools
- Escalate complex issues to second-line or specialist teams when required
- Deliver remote support, including VPN access assistance
- Support mobile devices and secure storage solutions
- Maintain and manage user accounts in restricted and shared environments
- Communicate system alerts and outages to users
- Identify recurring issues and report trends to management
- Create and update technical documentation, procedures, and knowledge base articles
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