Client Success Manager II, Data & Marketing
New
United StatesFull-TimeMiddle
Salary81,000 - 90,000 USD per year
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Job Details
- Experience
- 3–5+ years
- Required Skills
- Project ManagementData AnalysisSalesforceJiraAccount ManagementDigital Marketing
Requirements
- 3–5+ years of relevant experience in Client Success, Account Management, Marketing Strategy, or Implementation.
- Experience working directly with B2B clients in a consultative role.
- Familiarity with digital marketing tactics such as email, programmatic, and segmentation.
- Proven success managing concurrent projects and deadlines.
- Ability to explain technical or data-driven concepts to non-technical stakeholders.
- Strong communication and presentation skills for training and client meetings.
- Proficiency in tools such as Gainsight, Salesforce, Google Workspace, Jira, and Confluence.
- Ability to ramp up quickly in a fast-paced environment.
Responsibilities
- Serve as the primary Client Success point of contact for new Segmint Data & Marketing clients from kickoff through go-live.
- Lead or co-lead client kickoff and discovery sessions to clarify objectives and success criteria.
- Validate client environment configurations, data feeds, and user access prior to launch.
- Develop and deliver structured training sessions tailored to client stakeholders.
- Monitor product engagement and early health metrics to identify adoption gaps.
- Guide clients through initial campaign setup and activation.
- Prepare transition packages for long-term Strategic CSMs.
- Maintain accurate records in Customer Success tools like Gainsight and Salesforce.
- Contribute to refining onboarding playbooks and internal procedures.
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