- Own the end-to-end client lifecycle for assigned employer and partner accounts, including implementation support, adoption strategy, performance management, renewals, and long-term retention
- Develop and execute account plans aligned to client healthcare and cost-containment strategies
- Serve as the primary strategic advisor to HR, Benefits leaders, TPAs, and PBMs
- Lead quarterly and annual business reviews highlighting utilization trends, financial performance, savings impact, and member experience metrics
- Clearly articulate Leap’s value proposition, translating performance data into actionable insights and executive-level recommendations
- Identify and drive expansion opportunities in partnership with Growth and Growth Marketing teams
- Support finalist presentations, client references, and testimonials to drive new business
- Partner cross-functionally with clinical, operations, product, and support teams to ensure seamless service delivery
- Collect and synthesize client feedback to inform process and product improvements
Data AnalysisAccount Management