Customer Support Consultant
S
SupportYourAppCustomer Support
Kyiv, Kyiv city, Ukraine. Lviv, Lviv Oblast, Ukraine. Cherkasy, Cherkasy Oblast, Ukraine. Dnipro, Dnipropetrovsk Oblast, Ukraine. Rivne, Rivne Oblast, Ukraine. Ivano-Frankivsk, Ivano-Frankivsk Oblast, UkraineContractMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent English (C1 or higher)
- Experience
- 6+ months
- Required Skills
- Analytical SkillsResearch skillsTechnical supportCRMCustomer support
Requirements
- Fluent English communication skills (at C1 level or higher)
- 6+ months of experience in customer support role
- CRM systems expertise
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM)
- Stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities
- Deliver outstanding customer support via calls, chats and emails
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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