Customer Retention Specialist
New
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer serviceCRMSaaSGoogle Workspace
Requirements
- Strong English communication skills (verbal and written).
- Effective objection-handling and follow-up abilities.
- Experience working in a remote environment with structured daily targets.
- Organized, process-driven, and detail-oriented.
- Familiarity with SaaS products and CRM systems.
- Working knowledge of Google Suite (Docs, Sheets, Calendar).
- Customer-focused mindset with high emotional intelligence.
- Reliable high-speed internet and a distraction-free workspace.
- 2+ years of Customer Service or B2B Sales experience.
- Bachelor’s degree preferred.
Responsibilities
- Conduct daily outbound outreach to assigned accounts.
- Engage customers flagged for health score decline, payment failures, or cancellation intent.
- Identify root causes behind customer concerns through active listening.
- Provide consultative guidance and structured solutions to retain customers.
- Handle objections professionally.
- Identify opportunities for plan optimization or upgrades.
- Accurately log all interactions and update CRM records.
- Maintain strong product knowledge and provide feedback to leadership.
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