Senior Training Operations Specialist
New
This role is available as a hybrid opportunity 3 days a week in San Jose, CA or as a remote positionFull-TimeSenior
Salary108,500 - 155,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisTechnical supportGoogle Sheets
Requirements
- 5+ years of experience as an LMS Administrator with specific experience in Cornerstone LMS
- Excellent problem-solving abilities and attention to detail
- Proactive approach to identifying and resolving issues
- Experience using Salesforce reporting and Google Sheets
- Excellent written and verbal communication skills
- Ability to collaborate with stakeholders at all levels
- Self-motivated mindset with the ability to learn quickly
Responsibilities
- Manage and administer learning management systems including user access, course creation, system configuration, and integrations (Skilljar and Cornerstone knowledge a plus)
- Provide technical support to customers and partners, including troubleshooting system-related problems per team SLA
- Analyze data and generate reports to track learner progress and course completion rates
- Develop and maintain documentation and guides to support the operations team in utilizing the LMS effectively
- Support the team with development operations processes and maintenance for new customers and partners
- Provide event support both on-site and remote for major customer events.
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