Sr. Solution Engineer, Professional Services
New
Fully remote work flexibility within CanadaFull-TimeSenior
Salary100,000 - 145,000 CAD per year OTE
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Job Details
- Experience
- 3–7 years
- Required Skills
- Project ManagementOAuthRESTful APIsTroubleshootingSaaS
Requirements
- 3–7 years of experience in Solution Engineering, Technical Consulting, Professional Services, or Solution Architecture roles
- Strong experience working with APIs, OAuth, webhooks, and SaaS or cloud-based integrations
- Proven ability to lead customer-facing technical discussions and communicate complex concepts clearly
- Experience with implementation methodologies, onboarding processes, and enterprise solution delivery
- Strong troubleshooting skills across distributed systems and integration environments
- Ability to manage multiple customer projects simultaneously in fast-paced environments
- Strong organizational, planning, and project management capabilities
- Comfortable working independently while collaborating across cross-functional teams
- Bachelor’s degree in Computer Science, Engineering, or related field is a strong plus
Responsibilities
- Lead technical discovery sessions with customers to understand business requirements, workflows, integration needs, and technical constraints
- Design and recommend scalable solution architectures aligned with platform best practices and customer goals
- Support customers throughout onboarding, implementation, validation, optimization, and production launch phases
- Provide hands-on technical guidance during configuration, testing, troubleshooting, and deployment activities
- Identify and mitigate technical risks, dependencies, and blockers across customer implementations
- Collaborate with Product and Engineering teams to communicate customer feedback, feature gaps, and technical escalations
- Contribute to Statement of Work creation, effort estimation, and delivery planning activities
- Maintain clear documentation, implementation notes, and project status updates across engagements
- Develop reusable assets such as templates, playbooks, and best practices to improve delivery efficiency
- Partner cross-functionally with Sales, Customer Success, Support, and Engineering to ensure successful outcomes
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