Product Support Analyst II
New
United StatesFull-TimeMiddle
Salary62,466.83 - 78,083.54 USD per year
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Job Details
- Required Skills
- SQLData AnalysisServiceNow
Requirements
- Strong hands-on experience interpreting real-time eligibility (RTE) responses within healthcare or insurance environments.
- Solid understanding of medical insurance concepts.
- Proficiency in SQL, including querying, joins, and basic data manipulation.
- Experience working with ticketing systems such as ServiceNow or similar platforms.
- Strong analytical and critical thinking skills.
- Excellent attention to detail.
- Effective communication skills.
Responsibilities
- Interpret and act on real-time eligibility (RTE) responses to determine coverage, authorization outcomes, and downstream impacts on revenue cycle processes.
- Perform root-cause analysis on eligibility, coverage, and business rule issues.
- Configure and maintain business rules within systems.
- Collaborate with product, engineering, operations, payer services, and implementation teams.
- Write clear and actionable user stories with defined acceptance criteria.
- Use SQL to query, analyze, and validate data.
- Monitor production environments and manage tickets.
- Develop and maintain SOPs and technical documentation.
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