Growth Product Lead - Loyalty
New
USAFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 2–4 years of experience in Growth/Product
- Required Skills
- AgileData AnalysisProduct ManagementCRM
Requirements
- 2–4 years of experience in Growth/Product, ideally in e-commerce or SaaS.
- Strong growth-marketing mindset: designs hypotheses, tests quickly, iterates weekly.
- Fluent in cohort analysis, dashboards, churn, and retention metrics.
- Execution-driven: hands-on with no-code pilots, flow-building, and CRM triggers.
- Strong collaboration in cross-functional squads.
- Clear communication: async documentation and storytelling with data.
- Exposure to subscriptions or loyalty.
- Basic agile methodology knowledge with willingness to own squad leadership practices.
Responsibilities
- Own subscription growth experiments across Club, Autoship, Shaperbox, and Credits, turning hypotheses into MVPs and quick-win pilots.
- Map and optimize subscription journeys (onboarding, renewal, cancellation) to reduce friction and improve retention.
- Execute data-driven initiatives with clear KPIs (churn, RR45D, LTV uplift) and share insights through dashboards and reports.
- Collaborate daily with Product, Marketing, CX, BI, and Tech to align on roadmap priorities and manage dependencies.
- Design bold retention mechanics and personalization flows based on customer feedback, cohort analysis, and behavioral signals.
- Drive influencer/ambassador-style engagement by ensuring community-driven and loyalty mechanics connect with customer needs.
- Run agile practices (sprints, stand-ups, retros) to keep squads accountable and reduce operational load for Tribe leadership.
- Prioritize and scale successful pilots into playbooks for global markets (US, CA, UK, AU), fueling recurring revenue growth.
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