Quality Assurance Lead Consultant
New
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NeuraFlash, Part of AccentureAI Consulting
Remote - United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 7+ years in QA engineering with at least 4 years of hands-on experience on Salesforce and/or AWS Connect implementations
- Required Skills
- SalesforceJiraAPI testingCI/CDQuality AssuranceGenerative AI
Requirements
- 7+ years in QA engineering.
- 4+ years of hands-on experience on Salesforce and/or AWS Connect implementations.
- Led QA on at least two enterprise Salesforce multi-cloud programs.
- Managed 5+ direct QA team members.
- Hands-on lead experience delivering at least one contact center and IVR telephony project.
- Proficiency with enterprise test management tools (Jira/Xray, Azure DevOps, Zephyr Scale, TestRail, or qTest).
- Strong command of Jira for defect lifecycle management.
- Familiarity with CI/CD tools (Jenkins, GitHub Actions, or Azure DevOps) and Git-based version control.
- Experience with UI automation, API testing (Postman, REST Assured, or SoapUI), and performance/load testing tools.
- Actively leverages GenAI productivity tools (Claude, Copilot, or ChatGPT).
Responsibilities
- Independently define and stand up the QA program from scratch.
- Serve as the single QA point of contact for clients, program managers, and technical leads.
- Lead and mentor QA teams of 5+ members while performing hands-on contributions.
- Own QA program management including resource planning, risk management, and defect governance.
- Define and track quality KPIs and maintain QA dashboards.
- Coordinate environment and release strategy for sandbox and staging environments.
- Lead go-live readiness assessments and hypercare QA support.
- Author detailed, scenario-based test cases and traceability matrices.
- Facilitate UAT readiness sessions and support business stakeholders.
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