Customer Service Representative
New
United States; Must be located in AZ, FL, GA, NC, TN, TX, UT or NV.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience working in a customer service role with conflict resolution.
- Required Skills
- Communication SkillsProblem SolvingCustomer service
Requirements
- High School diploma.
- 3+ years of customer service experience with conflict resolution.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment.
- Goal-oriented mindset.
- Ability to work in a team.
- Reliable and secure internet connection.
- Conducive and quiet home workspace.
- Ability to work Monday-Friday with rotating Saturdays.
Responsibilities
- Handle inbound and outbound calls.
- Educate customers on warranty terms.
- Answer customer inquiries regarding warranties.
- Manage customer conflict effectively.
- Find solutions to challenging customer problems.
- Maintain high emotional resilience.
- Collaborate within a team environment.
- Meet time-sensitive deliverables and deadlines.
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