Risk Operations Agent
New
Argentina, Buenos Aires; Chile, Santiago de Chile; Costa Rica, San José; Carribbean (ACS); Cayman Islands, George Town; Panama, Panama City; Mexico, Mexico City, US timezoneFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3–5 years
- Required Skills
- Data AnalysisComplianceRisk Management
Requirements
- Minimum of 3–5 years of proven experience in high-risk, rule-based, or process-driven environments, preferably within financial services, fraud prevention, risk management, or compliance.
- Strong analytical and investigative skills, with the ability to identify patterns, anomalies, and potential risks within transaction data.
- Hands-on experience conducting KYC (Know Your Customer), KYB (Know Your Business), and transaction-related investigations.
- Excellent written communication skills, with the ability to produce clear, concise, and well-supported case documentation and recommendations.
- Proven ability to make sound judgment calls and risk-based decisions in ambiguous situations while working with minimal supervision.
- Demonstrated ability to maintain a high level of accuracy, consistency, and attention to detail while performing effectively under pressure and managing competing priorities.
- Working knowledge of AML (Anti-Money Laundering) regulations, compliance requirements, and transaction monitoring best practices.
- Flexible and willing to support weekend coverage as part of a team operating on a 7-day schedule.
Responsibilities
- Review assigned account queues to assess the legitimacy of accounts and account holders, evaluate associated risks, and ensure appropriate restriction or dismissal decisions are made for each account reviewed (60%).
- Contact account holders to verify account activity, investigate concerns, and mitigate potential losses (10%).
- Continuously monitor cases and reports to identify emerging trends, and communicate relevant findings and insights to management (10%).
- Monitor account activity to detect unusual or suspicious behavior and take appropriate action to prevent fraudulent or unauthorized transactions (20%).
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