Customer Experience Agent
New
United StatesFull-TimeMiddle
Salary25 - 30 USD per hour
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Job Details
- Experience
- 1+ years
- Required Skills
- Relationship managementTechnical supportCustomer supportZendesk
Requirements
- 1+ years of experience in customer support.
- Experience in technical complexity, retention work, or VIP/partner relationships.
- Excellent verbal and written communication skills.
- Ability to maintain composure under pressure.
- Strong judgment in ambiguous situations.
- Bias toward ownership and resolving complex issues.
- Comfort working alongside AI-assisted tools.
- Genuinely care about dogs and pet ownership.
- Startup energy with an ability to thrive in iterative environments.
Responsibilities
- Handle complex CX cases end-to-end via phone and email.
- Act as the human element in AI-assisted retention workflows.
- Provide white-glove support to VIPs and consignment partners.
- Set the quality bar for customer interactions.
- Surface product and program insights to CX leadership.
- Operate efficiently in Zendesk, internal knowledge bases, and admin tools.
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