Member Support Specialist
New
AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY, CSTFull-TimeEntry
Salary14 USD per hour
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Job Details
- Experience
- 1 year
- Required Skills
- Active listeningData entryCRMCustomer support
Requirements
- High school diploma or equivalent.
- Minimum 1 year of customer service, call center, support, or case management experience preferred.
- Strong verbal and written communication skills.
- Excellent active listening skills.
- Strong interpersonal and relationship-building abilities.
- Ability to communicate clearly, professionally, and empathetically.
- Strong attention to detail and commitment to accuracy.
- Ability to manage multiple tasks and priorities simultaneously.
- Strong organizational and time-management skills.
- Ability to work independently and as part of a team.
- Proficiency with CRM, case management, or customer support systems.
- Basic computer and data-entry skills.
Responsibilities
- Handle inbound and outbound phone calls professionally and efficiently.
- Respond to customer inquiries via text, email, and other communication channels.
- Create, update, and manage customer cases within company systems.
- Document all interactions accurately and completely.
- Resolve routine customer issues and inquiries at first contact.
- Escalate complex issues to the appropriate team when necessary.
- Follow established processes, workflows, and compliance requirements.
- Maintain accurate records and ensure data integrity.
- Monitor open cases and follow up to ensure timely resolution.
- Meet quality, productivity, and service-level expectations.
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