Representative 1, Credit & Collections - Commercial
New
US, Monday–Friday between 8am–8pm ESTFull-TimeEntry
Salary15 USD per hour
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Job Details
- Experience
- 0–2 years
- Required Skills
- Problem SolvingCustomer serviceNegotiationCritical thinkingAccount Management
Requirements
- High School Diploma or GED required.
- 0–2 years of experience in customer service, collections, billing, or a related field.
- Strong communication skills with the ability to handle difficult conversations professionally and effectively.
- Strong critical thinking, problem-solving, and negotiation abilities.
- Customer-focused mindset with the ability to balance business objectives and customer retention.
- Ability to work in a structured, policy-driven environment while adapting to high-volume workflows.
- Basic proficiency with computer systems and ability to learn multiple internal tools and platforms.
- Strong organizational skills, accountability, and attention to detail.
- Ability to work a flexible schedule Monday–Friday between 8am–8pm EST, with potential for evenings, weekends, or overtime as needed.
- Experience working in a remote environment is preferred.
Responsibilities
- Review and manage delinquent commercial accounts, engaging customers to negotiate payment arrangements and resolve outstanding balances.
- Apply national credit and collections policies while ensuring compliance with federal, state, and local regulations.
- Utilize multiple systems and tools to research accounts, resolve billing issues, and ensure accurate customer communication.
- Explain billing processes, fees, prorations, and account details clearly to commercial customers.
- Process payments securely and establish compliant repayment or settlement arrangements.
- Execute account escalation and disconnect procedures when necessary, following established guidelines.
- Maintain high levels of professionalism and composure in a high-volume, fast-paced call environment.
- Protect customer and business data confidentiality while adhering to company standards and procedures.
- Meet or exceed established performance metrics related to collections, retention, and customer experience.
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