Senior Customer Reliability Engineer - Infrastructure
New
A
AstronomerDataOps / Cloud
Location: Ireland; Workplace: RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6 years of experience, preferably with large, complex cloud infrastructures operating at scale; 4 years of experience with Kubernetes
- Required Skills
- AWSPythonGCPKubernetesAzureCI/CDLinuxDevOpsDistributed Systems
Requirements
- 6 years of experience, preferably with large, complex cloud infrastructures operating at scale
- 4 years of experience with Kubernetes
- Experience managing a Production distributed system with at least one major cloud provider (AWS, GCP, or Azure)
- Strong Linux experience
- Knowledge of how to operate and monitor issues for distributed systems
- Previous experience in handling customers issues (internal or external)
- Strong communication skills
- DevOps or CI/CD experience
- Python scripting
- Good troubleshooting Skills
Responsibilities
- Provide solutions to customers to make them successful using our products.
- Troubleshoot customer environments and engage in active triaging with customers.
- Participate in on-call rotation for weekend coverage.
- Provide feedback to the product development teams on customer needs and pain points.
- Build out our monitoring and alerting systems.
- Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible.
- Help direct the architecture of the products and contribute where possible.
- Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.
- Participate remotely within a fully distributed team.
- Enhance and enrich customer documentation.
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