- Provide solutions to customers to ensure success using Astronomer products.
- Troubleshoot customer environments and engage in active triaging.
- Participate in on-call rotation for weekend coverage.
- Provide feedback to product development teams on customer needs and pain points.
- Build out monitoring and alerting systems.
- Build and maintain automation for operational efficiency.
- Help direct product architecture and contribute to improvements.
- Own the customer experience by prioritizing issues and providing guidance on the path to production.
- Enhance and enrich customer documentation.