Closing Coordinator
New
D
Doma Technology LLCReal Estate Title
Remote USAFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least two years of current Escrow Officer experience
- Required Skills
- Customer serviceCRM
Requirements
- At least two years of current Escrow Officer experience
- One or more years of call center or related experience is strongly preferred
- Fully proficient in processing and managing an escrow file from start to finish
- Strong understanding of good escrow practices and knowledge of local regulations and guidelines
- Capable of processing standard sale, subdivision, loan only, exchange, and commercial escrows without assistance
- Ability to Identify, obtain and read detail relevant to escrow
- Proven ability to be productive, multi-task, and meet deadlines in a high-volume environment
- Excellent active listening, verbal and written communication skills
- Comfortable using computer systems, CRM platforms, and multi-line phone systems
Responsibilities
- Handle inbound and outbound calls and respond to customer inquiries in an accurate, professional and courteous manner.
- Collaborate with Lenders and Consumers to obtain pertinent facts, direct the preparation of escrow instructions, and assist their lenders and/or agents in the consummation of the transaction
- Resolve customer issues efficiently, escalating complex cases to supervisors when necessary.
- Meet or exceed key performance indicators (KPIs) such as call handling time, customer satisfaction, and quality assurance standards.
- Follow established call center scripts, guidelines, and compliance requirements.
- Identify opportunities to improve customer experience and suggest process enhancements.
- Support production functions by supplementing queue support when not on calls, including conveyance of title, audits, and reviewing title reports.
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