Admissions Coordinator
New
P
Pyramid HealthcareBehavioral Healthcare
Location: Atlanta, GA; Job Location Type: Remote, Monday-Friday 11:00 am - 7:30 pmFull-TimeEntry
Salary not disclosed
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Job Details
- Experience
- 1+ Year Customer Service Experience Preferred; 1+ Year Healthcare Related Work Experience Preferred
- Required Skills
- Customer serviceDocumentationInterpersonal skills
Requirements
- High School Diploma
- 1+ Year Customer Service Experience preferred
- 1+ Year Healthcare Related Work Experience preferred
- Strong communication skills, both written and verbal
- Ability to retain and recall knowledge as it relates to EMR and marketing applications
- Exceptional interpersonal and rapport building skills
- Well developed listening skills, patience, and empathy
- Ability to manage time and organize work flow
- General knowledge of behavioral health and needs related to mental health and substance use
- Ability to work autonomously under high stress situations
Responsibilities
- Answer all calls through appropriate call queues
- Resolve all questions from callers and/or route call to appropriate site/department
- Complete all documentation in EMR and marketing systems related to calls
- Complete initial prescreening and make determination of appropriateness for scheduling based on exclusionary guidelines
- Schedule new and returning patients appropriately in EMR system
- Complete follow-up duties necessary to resolve all outstanding issues, and complete scheduling of LOCA for new/returning patients
- Complete outbound call duties – related to calls and/or assigned tasks (voicemails, faxes, web submissions, team email monitoring)
- Maintain performance as related to KPIs and performance/quality review measures
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