Technical Support Engineer
New
IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1+ years
- Required Skills
- AWSSQLGitJavascriptMongoDBTypeScriptRESTful APIsTechnical supportDebugging
Requirements
- 1+ years of experience in technical support, customer success, or software engineering support roles
- Strong understanding of web application architecture and software engineering fundamentals
- Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
- Ability to read and debug JavaScript/TypeScript code
- Experience with AWS services such as ECS, S3, Lambda, CloudWatch, or RDS
- Familiarity with REST APIs, HTTP protocols, and API debugging techniques
- Understanding of database concepts and ability to write basic MongoDB and SQL queries
- Experience using Git and modern version control workflows
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication skills with the ability to explain technical issues clearly
- Strong empathy, patience, and ability to handle customer-facing interactions professionally
Responsibilities
- Investigate application issues by analyzing logs, error traces, and system behavior across frontend and backend components
- Reproduce and validate bugs in staging and development environments to support engineering resolution
- Perform root cause analysis to determine whether issues originate from code, infrastructure, configuration, or user actions
- Monitor AWS-based infrastructure and application performance metrics to identify anomalies and potential risks
- Collaborate with engineering teams to test fixes, verify deployments, and support production releases
- Analyze support tickets to detect recurring patterns and proactively identify system-wide issues
- Test new features from a customer perspective before release to ensure quality and usability
- Maintain clear technical documentation and communicate findings effectively to both technical and non-technical stakeholders
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