Technical Solutions Engineer II
New
Remote work flexibility within IndiaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- TroubleshootingTechnical supportSaaS
Requirements
- 3+ years of experience in technical support, systems engineering, or IT solutions roles
- Strong understanding of end-user computing environments, infrastructure, and enterprise applications
- Experience troubleshooting system, network, or application-level issues in production environments
- Familiarity with cloud platforms, SaaS tools, or distributed systems is a plus
- Strong analytical and problem-solving skills with a structured approach to debugging issues
- Experience working in cross-functional environments and communicating with both technical and non-technical stakeholders
- Ability to manage multiple priorities in a fast-paced, high-growth environment
- Strong documentation and communication skills
- Exposure to incident management, monitoring tools, or IT service management frameworks is an advantage
Responsibilities
- Provide engineering support and technical solutions for end-user computing infrastructure and business applications
- Collaborate with cross-functional teams to understand requirements and deliver scalable and efficient technical solutions
- Troubleshoot and resolve complex system, application, and infrastructure-related issues in a timely manner
- Support evaluation, testing, and implementation of new tools, technologies, and system enhancements
- Ensure stability, performance, and security of internal systems and applications across the organization
- Document technical processes, configurations, and solutions to improve knowledge sharing and operational consistency
- Participate in incident management and root cause analysis to prevent recurring issues
- Contribute to continuous improvement initiatives aimed at optimizing systems and user experience
View Full Description & ApplyYou'll be redirected to the employer's site
