Customer Support Specialist
India, Wednesday to Sunday, 4:30 PM to 12:30 AM ISTFull-TimeEntry
Salary44,000 INR per year
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Job Details
- Languages
- English
- Experience
- Minimum 1 year
- Required Skills
- TroubleshootingData entryCustomer support
Requirements
- Minimum 1 year of experience in customer service or customer support roles.
- Strong English communication skills (written and verbal) are mandatory.
- Experience handling live chat, social media support, or multi-channel customer interactions is highly preferred.
- Ability to manage high volumes of customer interactions efficiently and professionally.
- Strong problem-solving skills with a focus on fast and effective resolution.
- Comfortable working in a remote, multicultural, and fast-paced startup environment.
- Demonstrated ability to remain calm, empathetic, and solution-oriented in conflict situations.
- Strong organizational skills and attention to detail.
- Availability to work Wednesday to Sunday, 4:30 PM to 12:30 AM IST.
- Must have a personal laptop/PC and a professional USB headset (BYOD setup).
Responsibilities
- Respond to customer inquiries via live chat and social media channels with empathy, speed, and accuracy.
- Handle multiple conversations and platforms simultaneously while maintaining service quality.
- Troubleshoot customer issues and provide clear, timely resolutions in a fast-paced environment.
- Monitor transactions and flag suspicious or unusual activities to support fraud prevention efforts.
- Assist in managing chargebacks, disputes, and related customer concerns.
- Collaborate with internal teams including Product, Engineering, Data, and Operations to escalate bugs and improve user experience.
- Contribute insights from customer interactions to help improve processes, tools, and product functionality.
- Maintain high standards of communication, documentation, and customer satisfaction.
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